Notes from the Post-it Wall | Week of December 7, 2025
Never give up. Don’t stop, just start. That’s the trick. The hardest part is starting. Genius only comes to a running mind.
Training People to Expect Reward for Outrage
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
When Ali, Casey, and I were in college down in central Illinois, we lived in this great place just a block off campus. It was situated at the top of a hill overlooking the town smack dab in the middle of Greek Row, snuggled between the Beta and SAE houses—a modest, three-bedroom house with a front porch and back patio, and yard that made it ideal for barbecues and other themed or not themed parties.