Punishing the 98% to Control the 2% Always Ends Badly
Humans crave freedom and yet also demand security. These two impulses co-exist contention-free most of the time but friction builds up over time and we almost always reduce our freedom for security.
...that when you spend time helping the truly broken—the ones who require more patience than seems reasonable—you walk away with two revelations: how much of yourself still works, and how vital the fragile thread of kindness is that holds people together.