Training People to Expect Reward for Outrage
Sometime in corporate culture overseeing the idea of customer service, it was decided that the customer is always right and that very powerful framework has slowly infected all aspects of our culture.
Fifteen Years Later
I finally met my mildly reviled neighbor . . .
Do You Want Nazis? Because That's How You Get Nazis.
The next time some centrist idiot suggests that maybe I should just have some chill, I’m going to knock his fucking teeth in. I’m done. I have zero chill.
...that when you spend time helping the truly broken—the ones who require more patience than seems reasonable—you walk away with two revelations: how much of yourself still works, and how vital the fragile thread of kindness is that holds people together.