As Marshall McLuhan famously stated “The message is the medium.” The medium today is the internet and the unfettered access for a fully democratized series of messages supported by a distribution model bolstered entirely by appealing to the lowest common denominator.
...that when you spend time helping the truly broken—the ones who require more patience than seems reasonable—you walk away with two revelations: how much of yourself still works, and how vital the fragile thread of kindness is that holds people together.