Notes from the Post-it Wall — Week of August 5, 2018
I bet the best part of a customer service representative’s job is picking their American name. “Hey, Aarushi, who you going to be today?”
“Today, I’m Stephanie. Tomorrow… I’m thinking I’ll be a Jill! No, Jillian! Definitely Jillian.”
...that when you spend time helping the truly broken—the ones who require more patience than seems reasonable—you walk away with two revelations: how much of yourself still works, and how vital the fragile thread of kindness is that holds people together.