Notes from the Post-it Wall — Week of August 5, 2018
I bet the best part of a customer service representative’s job is picking their American name. “Hey, Aarushi, who you going to be today?”
“Today, I’m Stephanie. Tomorrow… I’m thinking I’ll be a Jill! No, Jillian! Definitely Jillian.”
It’s easy to misconstrue something you hear or read. Do better by doing the harder work. Pay attention, take your time. And trust that the hard work really isn’t that hard.